State Farm® Insurance Agent Cindy Asako Muta Kleinkopf

"The team at State Farm have been so incredibly helpful! I had a nasty car accident, and they helped me through all the repairs, and made sure I was taken care of every step of the way. They've been great! Update: that crash was a couple of years ago. With all that behind me, I still want to say that this team is incredibly communicative and helpful! ☺️ Be it questions on billing, or assistance on any claims questions, this team is incredibly responsive, detail oriented, and they always have a friendly, positive attitude! Definitely recommend this team to anyone local to the area ☺️👍👍"

"Very friendly, helpful"

"Appreciate the way Jordi went out of his way to explain everything in my policy. Took time to answer my questions and really good about returning the call in a timely manner."

"Had a payment processing issue to review with Cindy's staff to ensure proper registry. Jordi was professional, courteous, and helpful, not unlike every member of Cindy's well trained staff."

"I recommend this State Farm Office in Carmel, CA with the lead Agent Cindy Kleinkopf, and her staff Jordi, who was stellar at Customer Service with his knowledge, quick response/s, and the ability to go above, to find a solution to insurance issue/s, and an open willingness to help via asking peers and or Cindy how to assist the Customer/Insured. Jenny, also provided the same service, was extremely friendly upon contacting the Carmel Office. This type of excellent follow up, was why I chose to change local agent to ensure the Quality of Service, which State Farm used to value - was still active in another office. If, you are having problems with follow up, being provided answers, and or any type of return contact/calls and or follow through on your insurance issue/s via your current Insurance Office, you may want to contact this office, as you will find Cindy and her staff Jordi and Jenny, will do what they can to resolve any Insured Issue/s and or provide you with whom you can contact, in my case Insurance Claim Fraud via Identity Theft. Good Leadership, ultimately produces an excellent staff, this Carmel office makes every attempt to help, which is rare these days."

"Excellent service!"

"Jordi has been patient and a very helpful!"

"Jordi had great customer service while helping assist me in getting car insurance for my car"

"Jenifer me ayudo mucho especialnente porque me ayudo en el idioma que yo mas entiendo y fue muy gentil. Gracias."

"Jordie, your State Farm agent, was very helpful by getting a new payment method assigned to my account."

"I called the office on a long shot trying to track down a release of lein from a 2015 loan with a different agent, and Jordi went out of his way to research and provide me with the correct State Farm contact. After 5 years of trying to address this issue, Jordi has been the only one who has been able to point me in the right direction. I was subsequently able get this 5+ year issue resolved within an hour of his providing the information. I cannot express how grateful I am for his efforts and how impressed I was by his tenacity and consideration."

"Very thorough"

"The staff is always responsive regardless how great or small my insurance needs. I remain grateful for their help."

"Jordi has been extremely helpful by properly explaining to me how my car insurance coverages work. Not to mention, he was able to assist me in protecting me and my family by setting up our life insurance and addressing our needs if something were to happen. So grateful for him and Cindy’s team!!"

"Great customer service Jenny is a great person and a excellent customer service."

"I recently was involved in an auto accident. Cindy and her staff have been great. They have made the entire process very smooth. Jenny from the office was extremely helpful. She worked with me to answer all my questions, looked into all sorts of discounts, and made me feel very comfortable through the entire interaction."

"We had our first meeting with Cindy today and we highly recommend her. She answered all our insurance questions and suggested changes we could make with reasons for those changes."

"Jenny was very professional. She made everything very say for me."

"Fui atendido po Jordi! Su atencion fue muy satisfactoria , tenia toda la informacion que yo necesitaba , me estuvo explicando con detalle las opciones a elejir , fue respetuoso y amable , cada pregunta que to tenia fue respondida y aclarada siertas dudas , exelente atencion!"

"I want to thank Jordi for helping me today .!!You made my day !! I am a longtime client and you all have been helpful with questions payments updates etc.. You all listen patiently and in a very kind understanding nature assist me in my needs for your assistance. Sincerely thank you all!"

"Good job explaining things. My only advice is to slow down… not so much information at once . Stop or pause more often to give client a chance to say something."

"I originally started with Mr. Damon Cart's State Farm office in Santa Cruz back in late 2010. When his office closed in early 2020, my account was transferred to Cindy Asako Muta Kleinkopf's office. Although I had moved to Turlock, CA, and considered switching to a more local agent, Cindy and her team’s exceptional customer service convinced me to stay. Even though I’m not local to her office, Cindy and her team have always made me feel like I’m right there with them through their outstanding customer care. They’re always responsive and make me feel valued as a client, regardless of the distance. I trust them so much that I recently added my newly licensed 16-year-old daughter to our policy, and they made sure she had the right coverage and applied any discounts available. A special thanks to Jordi & Cindy, who were huge helps in answering all my questions regarding add my daughter to my insurance. His support, along with Cindy and the rest of the team, is very much appreciated. I’ve now been with Cindy's State Farm office for over four years and feel well taken care of. I look forward to continuing my relationship with her office for many more years to come!"

"Jordi provided really excellent customer service, was patient, informative, and super pleasant to work with."

"My State Farm agent Jenny exceeded my expectations in every way. She was incredibly thorough in explaining all my policy options and helped me find the best coverage for my needs at a competitive price. Their responsiveness and professionalism made a potentially stressful process easy and hassle-free. I highly recommend them!"

"Jordi was great! The set up process for an auto policy was seamless"