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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Liza Royer

June 21, 2025

5  out of  5
rating by Liza Royer
"What a very refreshing experience! Jordi did a great job explaining and reviewing my policy with me. Things that were vague before have come to clear and meaningful information. I am very grateful to all of his help to make me understand each and every line of my policy. I’m sure if there’s another issue I may encounter in the future that he will assist me again as he had in the past. I am very confident of his ability and knowledge in this regard."
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Charlotte Nihiser

June 19, 2025

5  out of  5
rating by Charlotte Nihiser
"I needed to update and increase the coverage on my homeowners policy and rental property policies. Jordi was so helpful and explained everything in concise and understandable terms and gave great advice. I was so pleased with his friendly personality and I am so happy with the great coverage I have for my properties. Thank you Jordi!"
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Debi Rock

June 18, 2025

5  out of  5
rating by Debi Rock
"Just got a policy! I called and was immediately helped. I am very knowledgeable and friendly CSR.I am very pleased with the level of customer service, I received a call today, just to find out if I was happy with my services and how everything was going! I like the hands-on service I get!"
We responded:
"We will always strive to leave you with a wonderful customer service experience, Debi! We're grateful for the trust you have in our agency to serve and protect you each day! Thank you. - Cindy"
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kouki aihara

June 6, 2025

5  out of  5
rating by kouki aihara
"I love the team at State Farm! Jordi is always quick to respond and always willing to answer any questions I have. Whenever im in need of help he walks me through clearly making it very easy for myself to understand and always communicates with his clients until our claim or problem is solved! He’s helped me out for a few years now and definitely is someone I recommend for their insurance needs!"
We responded:
"Thank you for the great review and loyal business over the years, Kouki! My team and I are so glad you had a positive insurance experience with us. It means a lot that you'd recommend us to your family and friends—looking forward to being here whenever you need us! - Cindy "
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Chris Barre and Camille Aragon

June 4, 2025

5  out of  5
rating by Chris Barre and Camille Aragon
"Thank you, Jordi, for your assistance with the changes in our policies. You thoroughly understood what we were looking to accomplish. The process took a few days, and you kept us updated until the task was completed."
We responded:
"Chris & Camille, thank you so much for your kind review about Jordi! My team and I work hard to make every experience for our customers a positive one! Thank you for sharing. - Cindy "
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Cath Tendler

June 3, 2025

5  out of  5
rating by Cath Tendler
"Jordi was very helpful, friendly, and efficient today! His personality shines through even in a phone call! I could hear him smiling even on the phone!"
We responded:
"Cath, thank you for your kind words! I'm glad to hear that our team has been prompt and professional in handing your insurance needs. We truly appreciate your feedback and look forward to serving you again soon! - Cindy "
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Rochelle Dolan

June 2, 2025

5  out of  5
rating by Rochelle Dolan
"Jordi provided concise and complete answers to all my questions regarding my insurance policy."
We responded:
"Rochelle, thank you for your feedback! I'm glad to hear Jordi was able to provide helpful service. My team and I appreciate your support and are always here to help! - Cindy "
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Ruben Zamora

May 30, 2025

5  out of  5
rating by Ruben Zamora
"I am totally so pleased with my choice of company I made for my Auto Coverage. I was looking for one on one real person conversation to express my needs now and for future dates to come, I also found in State Farm the friendliness, caring, and respectful individuals I have ever dealt with in a very long time. Jody and I had an extensive conversation about my needs and the needs of my future coverages to come, he was so professional and kind and a great listener providing me all coverages provided by State Farm as we casually continued our conversation To whom it may concern, Jody is a great agent, someone you can trust and feel like you will get everything and more than you expected, in such a professional and kind way he informs you of things you probably never receive from those large corporation companies that see you as a number only. I feel that Jody made me feel like I mean something to them, I have a value to them not just a dollar sign. Thank You Jody for making my decision so easy and looking forward working with you in the years to come"
We responded:
"Hello, I'm so glad your time spent with us has given you the extra knowledge to successfully protect you and your family in the insurance world! We appreciate your business and look forward to being here for you in the years ahead! - Cindy"
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June Henry

May 28, 2025

5  out of  5
rating by June Henry
"Jordi of State Farm answered promptly, took the issue of my homeowner’s Insurance, and called back the same day after clearing up the issues. It was an excellent and timely resolution. It makes me confident of my many year relationship with State Farm both homeowners and auto."
We responded:
"June, thank you so much for the great review! I'm so glad to hear that my team and I were able to answer your questions and make sure you felt comfortable throughout the insurance process. We appreciate you and are always here if you need anything! - Cindy "
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Kate Phillips

May 8, 2025

5  out of  5
rating by Kate Phillips
"Prompt friendly service!! Outstanding service from Jordi, when we reach our re policy questions and to request a quote for our daughter's potential new car!"
We responded:
"This made my day, Kate! Thank you for sharing. We’re always here to help and offer any assistance you may need. - Cindy"
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Oleksandra Zatserklyana

May 7, 2025

5  out of  5
rating by Oleksandra Zatserklyana
"Jordi is great. He helped me set up life insurance policy, explained the process and answered all my questions."
We responded:
"Hello, my team and I want to thank you for expressing such positive feedback to us. Thank you for sharing! - Cindy"
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kit sakamoto

April 30, 2025

5  out of  5
rating by kit sakamoto
"Cindy was very helpful in my discussion today. She gave precise, helpful answers. She sent a follow up email to my questions so I feel secure that all my insurance concerns are safe. She is a very good spoke person for me and State Farm."
We responded:
"It is always our mission to provide you with excellent customer care, Kit. We appreciate your time and business more than you know! Thank you! - Cindy"
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Sherene B

April 21, 2025

5  out of  5
rating by Sherene B
"Gave me full Details lots of great info and very helpful and polite. Very great experience"
We responded:
"Sherene, welcoming new customers to our family is such a joy to each of us. Thank you for giving us the opportunity to earn your business. - Cindy"
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Kevin Strobridge

March 20, 2025

5  out of  5
rating by Kevin Strobridge
"Always friendly, gives you solid information with options of what you might need. Pricing is very competitive. Definitely would recommend. Also doing Medicare supplement insurance."
We responded:
"Kevin, thank you for the great review! We're so glad to hear you had a positive experience. We truly appreciate your recommendation! - Cindy "
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Laura Hammon

March 20, 2025

5  out of  5
rating by Laura Hammon
"The team at State Farm have been so incredibly helpful! I had a nasty car accident, and they helped me through all the repairs, and made sure I was taken care of every step of the way. They've been great! Update: that crash was a couple of years ago. With all that behind me, I still want to say that this team is incredibly communicative and helpful! ☺️ Be it questions on billing, or assistance on any claims questions, this team is incredibly responsive, detail oriented, and they always have a friendly, positive attitude! Definitely recommend this team to anyone local to the area ☺️👍👍"
We responded:
"Laura, thank you for your thoughtful review! We're so happy to hear that our team was able to provide you with great communication and support over the years. Your recommendation means a lot to us, and we’re thrilled to have been able to assist you with your insurance needs! - Cindy"
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Anna Valle

March 13, 2025

5  out of  5
rating by Anna Valle
"Very friendly, helpful"
We responded:
"Thank you for the 5 stars, Anna! We really appreciate your support and look forward to serving you again in the future! - Cindy"
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Isaura Alvarez

February 18, 2025

5  out of  5
rating by Isaura Alvarez
"Appreciate the way Jordi went out of his way to explain everything in my policy. Took time to answer my questions and really good about returning the call in a timely manner."
We responded:
"Jordi is the best. Thanks for leaving him such a great review, Isaura! Reading your positive review made my day. - Cindy"
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Greg Furey

February 4, 2025

5  out of  5
rating by Greg Furey
"Had a payment processing issue to review with Cindy's staff to ensure proper registry. Jordi was professional, courteous, and helpful, not unlike every member of Cindy's well trained staff."
We responded:
"Greg, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their experience positively! Thank you. - Cindy"
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aldamysteriosa1

January 23, 2025

5  out of  5
rating by aldamysteriosa1
"I recommend this State Farm Office in Carmel, CA with the lead Agent Cindy Kleinkopf, and her staff Jordi, who was stellar at Customer Service with his knowledge, quick response/s, and the ability to go above, to find a solution to insurance issue/s, and an open willingness to help via asking peers and or Cindy how to assist the Customer/Insured. Jenny, also provided the same service, was extremely friendly upon contacting the Carmel Office. This type of excellent follow up, was why I chose to change local agent to ensure the Quality of Service, which State Farm used to value - was still active in another office. If, you are having problems with follow up, being provided answers, and or any type of return contact/calls and or follow through on your insurance issue/s via your current Insurance Office, you may want to contact this office, as you will find Cindy and her staff Jordi and Jenny, will do what they can to resolve any Insured Issue/s and or provide you with whom you can contact, in my case Insurance Claim Fraud via Identity Theft. Good Leadership, ultimately produces an excellent staff, this Carmel office makes every attempt to help, which is rare these days."
We responded:
"Hello, we’re thrilled to hear that you’ve had such a positive experience with the entire team. It’s wonderful to know that we’ve been able to meet your needs and provide you with the level of service you deserve. We appreciate you and look forward to continuing to support you and your family with all your insurance needs. - Cindy "
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kim martin

January 21, 2025

5  out of  5
rating by kim martin
"Excellent service!"
We responded:
"Thank you for your feedback, Kim! We're so glad to hear that you had a positive insurance experience! - Cindy "
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Paul Clifton

January 16, 2025

5  out of  5
rating by Paul Clifton
"Jordi has been patient and a very helpful!"
We responded:
"Paul, you deserve a top notch experience always! Thank you for sharing positive feedback with my team and I! - Cindy"
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Marli Jennings

January 9, 2025

5  out of  5
rating by Marli Jennings
"Jordi had great customer service while helping assist me in getting car insurance for my car"
We responded:
"Marli, thank you for the kind words! We’re so glad Jordi could assist with your insurance and provide great customer service. If you ever need assistance in the future, don’t hesitate to reach out! - Cindy "
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Ruperto Carvajal

January 3, 2025

5  out of  5
rating by Ruperto Carvajal
"Jenifer me ayudo mucho especialnente porque me ayudo en el idioma que yo mas entiendo y fue muy gentil. Gracias."
We responded:
"Ruperto, ¡Gracias por tu comentario! Nos alegra saber que Jenifer pudo ayudarte de manera efectiva. ¡Estamos aquí para lo que necesites! - Cindy"
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Gary Ness

December 24, 2024

5  out of  5
rating by Gary Ness
"Jordie, your State Farm agent, was very helpful by getting a new payment method assigned to my account."
We responded:
"Thank you for your kind words, Gary! We’re so glad you felt supported by our team. It’s our pleasure to help with your insurance needs, and we’re here whenever you need us! - Cindy"
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Lindsey Mink

November 5, 2024

5  out of  5
rating by Lindsey Mink
"I called the office on a long shot trying to track down a release of lein from a 2015 loan with a different agent, and Jordi went out of his way to research and provide me with the correct State Farm contact. After 5 years of trying to address this issue, Jordi has been the only one who has been able to point me in the right direction. I was subsequently able get this 5+ year issue resolved within an hour of his providing the information. I cannot express how grateful I am for his efforts and how impressed I was by his tenacity and consideration."
We responded:
"Thank you so much for sharing your experience, Lindsey! We’re thrilled to hear that Jordi was able to help resolve an issue, and we’re so glad our team could point you in the right direction. We truly appreciate your kind words and are grateful for the opportunity to assist you. - Cindy "