State Farm® Insurance Agent Cindy Asako Muta Kleinkopf

"I have been an automobile policy holder with State Farm insurance for at least 20 years maybe more as I really haven’t kept track of the years. During that time I have had many agents because of moving across the United States. I recently decided to make Cindy Kleinkopf my California agent. My first contact was with a young man that renewed my wavering faith in the younger generation. I am 88 years old have met many young people during my long life and found most young people totally lacking in what I call presence. That is the ability to understand how to communicate and serve. This gentleman, Jodi, encompassed every quality to serve. He was friendly, courteous, and above all knowledgable. He was truly interested in my needs and went out of his way helping me understand my particular requirements. If I had to rate his abilities from one to ten they would have to be 11. If I were still in business and he applied for a job, my decision would be an immediate YES"

"What a very refreshing experience! Jordi did a great job explaining and reviewing my policy with me. Things that were vague before have come to clear and meaningful information. I am very grateful to all of his help to make me understand each and every line of my policy. I’m sure if there’s another issue I may encounter in the future that he will assist me again as he had in the past. I am very confident of his ability and knowledge in this regard."

"I needed to update and increase the coverage on my homeowners policy and rental property policies. Jordi was so helpful and explained everything in concise and understandable terms and gave great advice. I was so pleased with his friendly personality and I am so happy with the great coverage I have for my properties. Thank you Jordi!"

"Just got a policy! I called and was immediately helped. I am very knowledgeable and friendly CSR.I am very pleased with the level of customer service, I received a call today, just to find out if I was happy with my services and how everything was going! I like the hands-on service I get!"

"I love the team at State Farm! Jordi is always quick to respond and always willing to answer any questions I have. Whenever im in need of help he walks me through clearly making it very easy for myself to understand and always communicates with his clients until our claim or problem is solved! He’s helped me out for a few years now and definitely is someone I recommend for their insurance needs!"

"Thank you, Jordi, for your assistance with the changes in our policies. You thoroughly understood what we were looking to accomplish. The process took a few days, and you kept us updated until the task was completed."

"Jordi was very helpful, friendly, and efficient today! His personality shines through even in a phone call! I could hear him smiling even on the phone!"

"Jordi provided concise and complete answers to all my questions regarding my insurance policy."

"I am totally so pleased with my choice of company I made for my Auto Coverage. I was looking for one on one real person conversation to express my needs now and for future dates to come, I also found in State Farm the friendliness, caring, and respectful individuals I have ever dealt with in a very long time. Jody and I had an extensive conversation about my needs and the needs of my future coverages to come, he was so professional and kind and a great listener providing me all coverages provided by State Farm as we casually continued our conversation To whom it may concern, Jody is a great agent, someone you can trust and feel like you will get everything and more than you expected, in such a professional and kind way he informs you of things you probably never receive from those large corporation companies that see you as a number only. I feel that Jody made me feel like I mean something to them, I have a value to them not just a dollar sign. Thank You Jody for making my decision so easy and looking forward working with you in the years to come"

"Jordi of State Farm answered promptly, took the issue of my homeowner’s Insurance, and called back the same day after clearing up the issues. It was an excellent and timely resolution. It makes me confident of my many year relationship with State Farm both homeowners and auto."

"Prompt friendly service!! Outstanding service from Jordi, when we reach our re policy questions and to request a quote for our daughter's potential new car!"

"Jordi is great. He helped me set up life insurance policy, explained the process and answered all my questions."

"Cindy was very helpful in my discussion today. She gave precise, helpful answers. She sent a follow up email to my questions so I feel secure that all my insurance concerns are safe. She is a very good spoke person for me and State Farm."

"Gave me full Details lots of great info and very helpful and polite. Very great experience"

"Always friendly, gives you solid information with options of what you might need. Pricing is very competitive. Definitely would recommend. Also doing Medicare supplement insurance."

"The team at State Farm have been so incredibly helpful! I had a nasty car accident, and they helped me through all the repairs, and made sure I was taken care of every step of the way. They've been great! Update: that crash was a couple of years ago. With all that behind me, I still want to say that this team is incredibly communicative and helpful! ☺️ Be it questions on billing, or assistance on any claims questions, this team is incredibly responsive, detail oriented, and they always have a friendly, positive attitude! Definitely recommend this team to anyone local to the area ☺️👍👍"

"Very friendly, helpful"

"Appreciate the way Jordi went out of his way to explain everything in my policy. Took time to answer my questions and really good about returning the call in a timely manner."

"Had a payment processing issue to review with Cindy's staff to ensure proper registry. Jordi was professional, courteous, and helpful, not unlike every member of Cindy's well trained staff."

"I recommend this State Farm Office in Carmel, CA with the lead Agent Cindy Kleinkopf, and her staff Jordi, who was stellar at Customer Service with his knowledge, quick response/s, and the ability to go above, to find a solution to insurance issue/s, and an open willingness to help via asking peers and or Cindy how to assist the Customer/Insured. Jenny, also provided the same service, was extremely friendly upon contacting the Carmel Office. This type of excellent follow up, was why I chose to change local agent to ensure the Quality of Service, which State Farm used to value - was still active in another office. If, you are having problems with follow up, being provided answers, and or any type of return contact/calls and or follow through on your insurance issue/s via your current Insurance Office, you may want to contact this office, as you will find Cindy and her staff Jordi and Jenny, will do what they can to resolve any Insured Issue/s and or provide you with whom you can contact, in my case Insurance Claim Fraud via Identity Theft. Good Leadership, ultimately produces an excellent staff, this Carmel office makes every attempt to help, which is rare these days."

"Excellent service!"

"Jordi has been patient and a very helpful!"

"Jordi had great customer service while helping assist me in getting car insurance for my car"

"Jenifer me ayudo mucho especialnente porque me ayudo en el idioma que yo mas entiendo y fue muy gentil. Gracias."

"Jordie, your State Farm agent, was very helpful by getting a new payment method assigned to my account."