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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kevin Strobridge

March 20, 2025

5  out of  5
rating by Kevin Strobridge
"Always friendly, gives you solid information with options of what you might need. Pricing is very competitive. Definitely would recommend. Also doing Medicare supplement insurance."
We responded:
"Kevin, thank you for the great review! We're so glad to hear you had a positive experience. We truly appreciate your recommendation! - Cindy "
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Laura Hammon

March 20, 2025

5  out of  5
rating by Laura Hammon
"The team at State Farm have been so incredibly helpful! I had a nasty car accident, and they helped me through all the repairs, and made sure I was taken care of every step of the way. They've been great! Update: that crash was a couple of years ago. With all that behind me, I still want to say that this team is incredibly communicative and helpful! ☺️ Be it questions on billing, or assistance on any claims questions, this team is incredibly responsive, detail oriented, and they always have a friendly, positive attitude! Definitely recommend this team to anyone local to the area ☺️👍👍"
We responded:
"Laura, thank you for your thoughtful review! We're so happy to hear that our team was able to provide you with great communication and support over the years. Your recommendation means a lot to us, and we’re thrilled to have been able to assist you with your insurance needs! - Cindy"
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Anna Valle

March 13, 2025

5  out of  5
rating by Anna Valle
"Very friendly, helpful"
We responded:
"Thank you for the 5 stars, Anna! We really appreciate your support and look forward to serving you again in the future! - Cindy"
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Isaura Alvarez

February 18, 2025

5  out of  5
rating by Isaura Alvarez
"Appreciate the way Jordi went out of his way to explain everything in my policy. Took time to answer my questions and really good about returning the call in a timely manner."
We responded:
"Jordi is the best. Thanks for leaving him such a great review, Isaura! Reading your positive review made my day. - Cindy"
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Greg Furey

February 4, 2025

5  out of  5
rating by Greg Furey
"Had a payment processing issue to review with Cindy's staff to ensure proper registry. Jordi was professional, courteous, and helpful, not unlike every member of Cindy's well trained staff."
We responded:
"Greg, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their experience positively! Thank you. - Cindy"
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aldamysteriosa1

January 23, 2025

5  out of  5
rating by aldamysteriosa1
"I recommend this State Farm Office in Carmel, CA with the lead Agent Cindy Kleinkopf, and her staff Jordi, who was stellar at Customer Service with his knowledge, quick response/s, and the ability to go above, to find a solution to insurance issue/s, and an open willingness to help via asking peers and or Cindy how to assist the Customer/Insured. Jenny, also provided the same service, was extremely friendly upon contacting the Carmel Office. This type of excellent follow up, was why I chose to change local agent to ensure the Quality of Service, which State Farm used to value - was still active in another office. If, you are having problems with follow up, being provided answers, and or any type of return contact/calls and or follow through on your insurance issue/s via your current Insurance Office, you may want to contact this office, as you will find Cindy and her staff Jordi and Jenny, will do what they can to resolve any Insured Issue/s and or provide you with whom you can contact, in my case Insurance Claim Fraud via Identity Theft. Good Leadership, ultimately produces an excellent staff, this Carmel office makes every attempt to help, which is rare these days."
We responded:
"Hello, we’re thrilled to hear that you’ve had such a positive experience with the entire team. It’s wonderful to know that we’ve been able to meet your needs and provide you with the level of service you deserve. We appreciate you and look forward to continuing to support you and your family with all your insurance needs. - Cindy "
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kim martin

January 21, 2025

5  out of  5
rating by kim martin
"Excellent service!"
We responded:
"Thank you for your feedback, Kim! We're so glad to hear that you had a positive insurance experience! - Cindy "
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Paul Clifton

January 16, 2025

5  out of  5
rating by Paul Clifton
"Jordi has been patient and a very helpful!"
We responded:
"Paul, you deserve a top notch experience always! Thank you for sharing positive feedback with my team and I! - Cindy"
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Marli Jennings

January 9, 2025

5  out of  5
rating by Marli Jennings
"Jordi had great customer service while helping assist me in getting car insurance for my car"
We responded:
"Marli, thank you for the kind words! We’re so glad Jordi could assist with your insurance and provide great customer service. If you ever need assistance in the future, don’t hesitate to reach out! - Cindy "
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Ruperto Carvajal

January 3, 2025

5  out of  5
rating by Ruperto Carvajal
"Jenifer me ayudo mucho especialnente porque me ayudo en el idioma que yo mas entiendo y fue muy gentil. Gracias."
We responded:
"Ruperto, ¡Gracias por tu comentario! Nos alegra saber que Jenifer pudo ayudarte de manera efectiva. ¡Estamos aquí para lo que necesites! - Cindy"
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Gary Ness

December 24, 2024

5  out of  5
rating by Gary Ness
"Jordie, your State Farm agent, was very helpful by getting a new payment method assigned to my account."
We responded:
"Thank you for your kind words, Gary! We’re so glad you felt supported by our team. It’s our pleasure to help with your insurance needs, and we’re here whenever you need us! - Cindy"
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Lindsey Mink

November 5, 2024

5  out of  5
rating by Lindsey Mink
"I called the office on a long shot trying to track down a release of lein from a 2015 loan with a different agent, and Jordi went out of his way to research and provide me with the correct State Farm contact. After 5 years of trying to address this issue, Jordi has been the only one who has been able to point me in the right direction. I was subsequently able get this 5+ year issue resolved within an hour of his providing the information. I cannot express how grateful I am for his efforts and how impressed I was by his tenacity and consideration."
We responded:
"Thank you so much for sharing your experience, Lindsey! We’re thrilled to hear that Jordi was able to help resolve an issue, and we’re so glad our team could point you in the right direction. We truly appreciate your kind words and are grateful for the opportunity to assist you. - Cindy "
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Lori Roberts

October 10, 2024

5  out of  5
rating by Lori Roberts
"Very thorough"
We responded:
"Lori, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Cindy "
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gerard issvoran

October 8, 2024

5  out of  5
rating by gerard issvoran
"The staff is always responsive regardless how great or small my insurance needs. I remain grateful for their help."
We responded:
"Thank you for your wonderful feedback, Gerard! We're glad to hear that our team has consistently met your insurance needs. Your gratitude means a lot to us. If you ever need assistance, we’re just a call away! - Cindy "
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Marcelo

October 1, 2024

5  out of  5
rating by Marcelo
"Jordi has been extremely helpful by properly explaining to me how my car insurance coverages work. Not to mention, he was able to assist me in protecting me and my family by setting up our life insurance and addressing our needs if something were to happen. So grateful for him and Cindy’s team!!"
We responded:
"Marcelo, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! We appreciate you. - Cindy "
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Librado Villafuerte

September 30, 2024

5  out of  5
rating by Librado Villafuerte
"Great customer service Jenny is a great person and a excellent customer service."
We responded:
"Librado, thank you so much for sharing these kind words! Our wish is that we always provide you with an excellent customer service experience. - Cindy"
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Rock Lee

September 27, 2024

5  out of  5
rating by Rock Lee
"I recently was involved in an auto accident. Cindy and her staff have been great. They have made the entire process very smooth. Jenny from the office was extremely helpful. She worked with me to answer all my questions, looked into all sorts of discounts, and made me feel very comfortable through the entire interaction."
We responded:
"Hello, our time with you has been a pleasure. Thank you for allowing us to serve your insurance needs. We appreciate you. - Cindy"
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doreen lozano

September 19, 2024

5  out of  5
rating by doreen lozano
"We had our first meeting with Cindy today and we highly recommend her. She answered all our insurance questions and suggested changes we could make with reasons for those changes."
We responded:
"Doreen, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! - Cindy"
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Tammy Blum

September 18, 2024

5  out of  5
rating by Tammy Blum
"Jenny was very professional. She made everything very say for me."
We responded:
"Tammy, our time with you has been a pleasure. Thank you for allowing us to serve your insurance needs. We appreciate you. - Cindy"
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Hevert Cruz

September 16, 2024

5  out of  5
rating by Hevert Cruz
"Fui atendido po Jordi! Su atencion fue muy satisfactoria , tenia toda la informacion que yo necesitaba , me estuvo explicando con detalle las opciones a elejir , fue respetuoso y amable , cada pregunta que to tenia fue respondida y aclarada siertas dudas , exelente atencion!"
We responded:
"¡Gracias Hevert! ¡Nos alegra saber que tuvo una excelente experiencia con nuestro equipo! - Cindy "
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Sandra Diaz

September 5, 2024

5  out of  5
rating by Sandra Diaz
"I want to thank Jordi for helping me today .!!You made my day !! I am a longtime client and you all have been helpful with questions payments updates etc.. You all listen patiently and in a very kind understanding nature assist me in my needs for your assistance. Sincerely thank you all!"
We responded:
"Sandra, reading your positive review made my day! Your experience with the team is exactly what we strive for. We are always here for you and your insurance needs. We appreciate you and your business more than you know! - Cindy"
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Michael Klahr

September 5, 2024

5  out of  5
rating by Michael Klahr
"Good job explaining things. My only advice is to slow down… not so much information at once . Stop or pause more often to give client a chance to say something."
We responded:
"Michael, thank you for your feedback and for recognizing the effort put into explaining things. We appreciate your advice and will work on pacing the information and allowing more pauses for questions. Your input helps us improve, and we’re here if you need any further assistance. Thank you for your understanding! - Cindy"
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Cory Cisneros

September 4, 2024

5  out of  5
rating by Cory Cisneros
"I originally started with Mr. Damon Cart's State Farm office in Santa Cruz back in late 2010. When his office closed in early 2020, my account was transferred to Cindy Asako Muta Kleinkopf's office. Although I had moved to Turlock, CA, and considered switching to a more local agent, Cindy and her team’s exceptional customer service convinced me to stay. Even though I’m not local to her office, Cindy and her team have always made me feel like I’m right there with them through their outstanding customer care. They’re always responsive and make me feel valued as a client, regardless of the distance. I trust them so much that I recently added my newly licensed 16-year-old daughter to our policy, and they made sure she had the right coverage and applied any discounts available. A special thanks to Jordi & Cindy, who were huge helps in answering all my questions regarding add my daughter to my insurance. His support, along with Cindy and the rest of the team, is very much appreciated. I’ve now been with Cindy's State Farm office for over four years and feel well taken care of. I look forward to continuing my relationship with her office for many more years to come!"
We responded:
"Cory, thank you so much for your kind words. Reading your review made my day. Your experience with my team and I is exactly what we strive for! Our team is committed to helping clients with all of their insurance needs, regardless of their location. We appreciate your business and your positive feedback! We look forward to serving your insurance needs for years to come. - Cindy"
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Stacy Brown

August 31, 2024

5  out of  5
rating by Stacy Brown
"Jordi provided really excellent customer service, was patient, informative, and super pleasant to work with."
We responded:
"I’m happy to hear Jordi took such great care of you, Stacy! We appreciate the five stars. - Cindy "
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Diana Lazaro

August 29, 2024

5  out of  5
rating by Diana Lazaro
"My State Farm agent Jenny exceeded my expectations in every way. She was incredibly thorough in explaining all my policy options and helped me find the best coverage for my needs at a competitive price. Their responsiveness and professionalism made a potentially stressful process easy and hassle-free. I highly recommend them!"
We responded:
"Diana, your experience with Jenny is exactly what we strive for. Thank you for sharing your positive experience! - Cindy "